Tesla recalls Model S and Model X cars in UK – which ones? New

Tesla has issued a recall in the UK for two of its luxury cars due to media control unit failures that could lead to critical issues such as faulty indicators and cameras, unresponsive touchscreens and unresponsive host of other problems.

A Tesla spokesperson could not confirm exactly how many UK owners of Model S and Model X cars were affected, although customers who need work are expected to receive a letter within the week.

This UK recall follows Tesla’s order to carry out a US recall in January. Tesla has been tasked by the US highway safety regulator, the National Highway Traffic Safety Administration, to recall approximately 158,000 Model S and Model X cars for the same underlying fault.

Read on to find out which cars are affected and if they are still safe to drive.


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Which Tesla cars have been recalled?

This latest recall concerns two of Tesla’s EV models:

  • Models sedans built between 2012 and 2018
  • Model X SUVs built between 2016 and 2018

To find out if your car is included in this latest recall, you can use this Tesla Recall Finder. You will need your car’s Vehicle Identification Number (VIN).

Cars built in or after March 2018 come with 64GB Enhanced Multimedia Cards (eMMC), so they are not subject to this recall. Other cars not affected include the S and X models that have already received a repair under the brand’s eMMC 8GB warranty adjustment program.


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What is the cause of this Tesla recall?

Tesla has identified an issue with its 8GB Integrated Multimedia Card (eMMC) in the Multimedia Control Unit (MCU), which may malfunction due to accumulated wear and tear.

The MCU controls the Tesla Model’s large central touchscreen, which is used to operate the vast majority of a Tesla’s ancillary functions. Owners may experience a blank, unresponsive infotainment screen that does not recover even after following How to restart Tesla’s screen.

Affected cars may also display an error message stating that a memory storage device has degraded, asking owners to contact Tesla service.

In addition, the malfunction can also cause the following issues if the vehicle’s operating system software is older than version 2020.48.12. Tesla estimates that this could affect around 12% of the recalled vehicles:

  • Reversing camera inoperative
  • Loss of turn signal light and audible warning
  • Loss of autopilot audio alerts
  • Windscreen demisting / defrosting controls inoperative.

To avoid these other flaws, Tesla advises all owners to update their car’s software to the latest version available. Additional instructions on how to perform a software update are available at Tesla Support Page.

Are these Tesla cars safe to drive?

Tesla says he is not aware of any accidents or injuries caused by this defect and that it has no effect on a car’s handling – the way it accelerates, brakes and turns, for example.

However, as part of advice of limited usefulness to owners, Tesla suggests owners with poorly functioning rear view cameras perform “ a shoulder check and use your mirrors and mirrors to operate your vehicle. in reverse safely ”.

It also states that you should take “ appropriate steps to ensure visibility of the windshield ” if you have a problem with your defog controls.

Worryingly, Tesla’s advice on losing the indicator light is limited to urging owners to “ be extra careful ” when turning.


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What should I do if my car has been recalled?

First, make sure your Tesla is running the latest software to limit the risk of this fault causing issues with your backup camera or indicators.

Tesla is writing to registered owners to arrange an appointment for the corrective work to be done. This involves upgrading the 8GB eMMC to the 64GB unit found in newer models – a process that the brand says will take around 75 minutes for Model S cars and 90 minutes for the Model X. .

Owners are advised to contact their service center on their own only if they specifically encounter the problems described above.

If you have ever had to pay for a repair to replace your Tesla’s MCU due to the specific condition described in this reminder, you will be entitled to a refund. This includes whether you paid to upgrade your infotainment system, rather than just fixing it, but only if the fault was due to the eMMC malfunctioning due to accumulated wear and tear.

Tesla will provide more details on eligibility as it contacts affected owners.

Even if you don’t own a Tesla, your car may still be affected by a separate recall in progress. You can use the GOV.UK vehicle recall tool to check the condition of your car. You can also ask for help from our guide on your rights following a recall.


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