Airbnb launches over 50 product upgrades and innovations to support the travel revolution

* YouGov poll commissioned by Airbnb finds that nearly 90% of all Thai respondents would like to work, live or travel differently, if they had more flexibility at work at least half of all recent nights in Bangkok and Phuket

Bangkok, Thailand – In May, Airbnb presented its 2021 version with over 100 upgrades to improve every aspect of the Airbnb service. Today, the company is announcing more than 50 additional upgrades that make it easier to accommodate and support the changing needs of travelers.

From March 2020 to September 2021 *, new Thai hosts who started hosting after the pandemic collectively earned more than THB 59.7 million by hosting guests on Airbnb. The world is undergoing a revolution in the way we live and work. Technologies like Zoom make it possible to work from home. Airbnb allows you to work from any home. This new flexibility is driving a revolution in the way people travel.

In Thailand, a popular global destination for digital nomads and workworks, longer stays are all the rage as the country reopens its international borders, with long-term stays of more than 28 nights accounting for at least half of all recent Airbnb nights booked in Bangkok and Phuket. **

New research commissioned by Airbnb *** demonstrates this dramatic shift in the way people want to live, travel and work:

  • Almost 90% of Thai respondents would like to work, live or travel differently, if they had more flexibility in the way they work.
  • Over 40% of Thai respondents consider travel a way of life.
  • Over 75% of Thai respondents now see “business travel” as a way to combine travel and remote work, and a third would like to spend more time traveling and working in different locations.

To help hosts and guests through these changes in the way we live and work, Airbnb is also unveiling over 50 service-wide platform upgrades and innovations to support this travel revolution.

  • I’m (even more) flexible – Look for more unique homes up to 12 months in advance.
  • Wifi Checked – Airbnb’s new speed test tool checks wifi speed in an ad.
  • Translation Engine – The most advanced translation technology ever offered to our community.
  • Accessibility Review – Every accessibility feature is reviewed for 100% accuracy.
  • Smarter Travel Tab – A redesigned Travel tab with all your must-have travel details.
  • AirCover – Top to bottom protection. Free for each guest. Only on Airbnb.
  • Ask a Superhost Expansion – Connects new hosts to a Superhost in their area for 1: 1 help.

… and 46 other improvements.

“For Airbnb, 2021 has been a year of relentless innovation to refine our core service”, noted Brian chesky, CEO and co-founder of Airbnb. “This year, we delivered over 150 upgrades and innovations. Our design-driven approach means that we are constantly improving our service to adapt to this changing world. For the first time ever, millions of people can now travel anytime, anywhere, for any length of time, and even live anywhere on Airbnb. It’s a travel revolution.

Make travel even more flexible

Flexibility is one of the most important considerations for Thais when it comes to planning a trip. According to the YouGov poll commissioned by Airbnb, more than 40% of Thais polled prefer the flexibility to travel when they want, and more than a third plan to travel during off-peak periods. *** Earlier this year, Airbnb introduced I’m Flexible, a whole new way to find when you’re flexible about where and when you travel. Since then, customers have used I’m Flexible more than 500 million times. Due to the popularity of this feature, Airbnb is making it even more flexible today by expanding the date range you can search to 12 months (from six).

Fast and reliable wifi is also more critical than ever, with almost 55% of Thai respondents ranking wifi as one of their three most important amenities ***. This year, customers around the world on Airbnb used the wifi filter more than 288 million times. With Wi-Fi verification, hosts can now test their listing’s internet connection from the Airbnb app and have their Wi-Fi speed checked. This upgrade will ensure you don’t miss a Zoom or a favorite streaming show. of your Airbnb.

Improved translations in 60 languages

Following Thailand’s recent reopening, international travelers are looking for long-term stays while Thais are again looking to travel overseas, with almost a third looking to travel regionally to destinations in Asia ** *. Globally, Airbnb has seen cross-border travel increase steadily throughout the year, from 20% of gross room nights booked in the first quarter to 27% in the second and 33% in the third. **

As cross-border travel returns, Airbnb’s new translation engine will provide a seamless experience for hosts and guests in over 60 languages. The translation engine eliminates the need for click-to-translate buttons by automatically translating listing descriptions and reviews. Based on the results of a study of the top ten Airbnb languages ​​commissioned by a leading machine translation evaluation company, Translation Engine improves the quality of over 99% of Airbnb listings. The translation engine uses millions of Airbnb data points to improve translations. It will therefore become even smarter over time as it learns from new submitted content.

Support more accessible and organized trips

With Accessibility Review, Airbnb has developed a cutting edge approach to examining the accuracy of the features that make Airbnb homes more accessible to the disability community. Hosts simply submit photos of their accessibility features, which are then manually reviewed by a dedicated team of Airbnb agents. To date, Airbnb agents have reviewed and confirmed the accuracy of 100,000 accessibility features in 25,000 homes around the world.

We’ve also redesigned the Trips tab to bring all your essential travel information together in one convenient place. The smarter, more intuitive tab now features a convenient countdown to arrival, check-in details, current and upcoming reservations, and personalized experience suggestions.

Support Airbnb hosts

More travelers than ever are choosing to stay at an Airbnb, prompting more and more people looking to host to take advantage of this growing opportunity. To further reassure Airbnb’s four million existing hosts and make it even easier for new hosts to take this important first step, Airbnb is launching AirCover today. Only Airbnb gives you AirCover, which provides top-to-bottom protection for every Airbnb host with $ 1 million in damage protection and $ 1 million in liability coverage. AirCover also includes lost income protection, pet damage protection, deep cleaning protection, and more. AirCover is always included and always free for all new and existing hosts.

For potential hosts, Airbnb is expanding its Ask a Superhost feature which connects anyone interested in hosting with one of Airbnb’s most experienced hosts for one-on-one assistance. Since launch, over 60,000 potential hosts have used Ask a Superhost. Today, we’re expanding Ask a Superhost to over 30 languages ​​in 196 countries, including Thailand. Potential Hosts can now be associated with Superhosts based on their location, language, and listing. As an added benefit, Superhosts can provide tips for completing an ad page and are there for you when you make your first reservation.

AirCover, Accessibility Review, Verified Wifi, I’m (even more) Flexible, and Ask a Superhost Expansion are all available to everyone today. The translation engine and the Smarter Trips tab will launch before the end of this year.

* Internal Airbnb data from March 12, 2020 to September 30, 2021
** Internal Airbnb data as of September 30, 2021.
*** Results of a YouGov survey on APAC Travel Trends among 1026 Thais, commissioned by Airbnb, from October 14 to 18, 2021.

All data in this article is for Q3 2021 and all comparisons are for Q3 2019, unless otherwise noted.

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